What are the benefits of a Telehealth visit?Ī major benefit for a telehealth visit is convenience. Follow the instructions to connect with your provider at the time of your appointment.Instructions to set up your virtual visit will be provided prior to your visit.Follow the links above to schedule an appointment.Any disruptions may require your provider or caregiver to discontinue the visit out of safety concerns and have your appointment rescheduled. Please ensure you are in a quiet location during your appointment free from all interruptions such as crowds, driving or any other physical activities which could distract you or the provider. The quality of care and your experience are top priorities for us. Chronic condition check-ins for high blood pressure or diabetes.Virtual visits are available with your primary care and specialty provider for certain conditions that do not require an in-person exam or testing, including follow-up care after a hospital, emergency department or urgent care visit. Insect bites and common skin infections.Cold, flu and minor respiratory symptoms.The most common minor health conditions that can usually be treated via virtual visits include: With a UH Account you can enjoy convenient, online access to all the UH services you rely on to stay informed and healthy, including appointment details, health reminders, classes and events, billing and payment summaries and more.A wide variety of health concerns can be treated virtually from preventive care to managing uncomfortable symptoms. You can easily schedule your follow-up or referral appointment online with your UH Account. While most insurance plans cover virtual visits, you may want to review your policy or contact your insurance to verify coverage. Is this visit covered by my insurance plan? If your provider can’t see you, ensure that your camera is unblocked from your web browser.Įnsure that the volume is turned up on your phone, tablet or computer, and make sure your device is not on mute. When you join, you are in a virtual waiting room, so you won’t be able to see your provider until he or she joins. How do I fix this?Ĭheck to see if your provider has joined the session yet. I am unable to see my doctor and/or my doctor can’t see me. The only browser that does not work for this session is Internet Explorer. You can use most of the common browsers (Safari, Chrome, Firefox). What browser should I use for this visit? Be prepared to answer even if it is from an unfamiliar number. You may receive a call to complete registration prior to your appointment.Be ready 10 – 15 minutes before your scheduled appointment with your device powered on and ready.Make sure your phone, computer or tablet are charged.You may be able to invite your family member to the virtual visit once you are in the session. Consider having a family member nearby to participate, ask and answer questions, if helpful.Have a pen and paper ready to take notes if needed.Prepare a list of questions you have for your doctor.Have pill bottle(s) handy to answer questions. Keep a list of chronic conditions and medications.Keep track of your temperature, blood pressure, weight or other vitals you can get easily at home.Keep track of your symptoms and when they started.To get the most out of your virtual visit appointment and ensure it goes smoothly make sure to: You may be responsible for a portion or all of this cost depending on your insurance. Your provider will join you online to begin your appointment.Ī charge will be submitted to your insurance company per usual business practices. Make sure the camera and microphone on your computer or device are working properly so your provider will be able to communicate with you. When your appointment time arrives, click on the link and follow the instructions to join your appointment. You may receive a phone call from the office to complete check-in about 15 minutes prior to your appointment. When you schedule a virtual visit appointment, you will receive a text or email with a secure link prior to your appointment.
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